Movers Never Showed Up Or Called
Carl Vannest
Submitted this review about
All-My-Sons-Moving
Review made Live: 6/2/2014 1:46:00 PM
My wife and I had scheduled a move with All My Sons in Atlanta about 2 1/2 weeks in advance of our scheduled move date. They took our deposit and scheduled the date. About 2 days before the scheduled move they called and told us they would arrive in the afternoon as there was higher priority move scheduled the same day. Knowing we had to move on Friday to be out of our apartment lease on Saturday, we let them know that it had to be done on Friday. On the day of our move, we heard nothing from All My Sons. We called them around 4 in the afternoon to get a status on the truck and movers. We were told their first move was taking longer than expected because the people 'lied' about what they had. We were told it could be 6 or 7 PM before they got to us. Upset and tired of waiting, we told them we would be calling back at 6 PM to get an updated status. At 6 PM the "Manager" informed us that because of the rain they would have to reschedule our move for Saturday afternoon. Again, I notified them we had a lease expiring and HAD to be out by 5 PM on Saturday. He could not guarantee it and kept on apologizing. While in most situations I can accept an apology and a re-schedule, but when you're talking about money that is going to have to be spent because I am not out of the apartment, your apology means nothing to me. My wife and I had to rent a moving truck and do the entire move on our own in less than 24 hours. I'm a Marine Corps veteran with a back injury from an accident while on Active Duty. I can't lift the heavy items that were required to be lifted. All My Sons doesn't seem to care about that, and instead they schedule 20 moves in the hopes that 10 of them cancel so they can meet the requirements of the 10 customers that still need to be moved. I have filed a complaint with the BBB and will be on a social media blitz to spread the word about this company. I have also contacted Consumer Reports with WSB-TV in Atlanta about this company. I will not stop until they are no longer doing business in the Atlanta area. You cannot treat people the way they treated us and expect to just continue to do business as normal. Consumers drive markets and in this market, this consumer will drive you out!
