Horrible...KEEP AWAY!!
B Wilson
Submitted this review about
All-My-Sons-Moving
Review made Live: 4/19/2011 12:50:00 PM
To follow is the feedback I sent to All My Sons. The staff who replied was completely rude and unprofessional. I wish we had NEVER used this company
First, the crew you sent to our home was profession and courteous. Stevie, James, and Jeremi are assets to your company.
That said, I do have some issues with the the website stating "One of our moving professionals will come out to your home and conduct an in-home survey to determine the moving crew, equipment and packing supplies required."
No one from All my sons came to survey the home and the storage facility we needed to have moved. Everything was done quickly over the phone only. As a result, too few crew members and too few trucks were sent to make the move in one trip. We had to pay for multiple trips where we were essentially paying for more driving time. Had someone actually given us the "personalized service". As your website states "We are a service company that caters to each client’s needs with an individualized approach." In this regard, your company failed utterly.
Quote for service: Why would you give us a quote where the minimum hours, extra hour for travel, and fuel surcharges were not included? You state "Our professional consultants will quote you the best local moving rate possible and guide you through the entire moving process." Didn't happen. In fact, there are items still at our former residence which couldn't be moved since we were going so far over budget! So currently I am having to move the remaining shed and home items piece by piece to complete the move your company "promised" to complete in one trip on time and on budget. Are you going to pay me for finishing your job?
Your company appears to be better at empty promises and false advertising when it come to quotes and "personal attention".
So to summarize: no personal service up front, misquoted price to move, not enough crew/equipment to perform the job. Job remains unfinished.
Again, your movers were great and made apologies for the company. They are working like crazy and apologized for someone in an office! That is a true shame.
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