We used All My Sons Moving Company out of the Richmond Office twice in 2011, 2013 and we did not have one problem with the move or with the employees of the company. The movers came prepared with the tools they needed to move us without damage to any furniture. The professionalism in the office is commendable.
August 1, 2014 I called the All My Sons Moving out of the Baltimore office to move us up the street, five minutes away, and it was a complete nightmare for us. My Mother just died and the funeral was AUG 2 in Reading PA, four and one-half hours away. With the nightmare of the move, we tried, but could not get to the funeral.
The movers showed up to our old address late by two hours. The movers rented a Penske truck too small for the furniture, without the mattress boxes I requested and would pay for, without enough pads to protect the furniture, the truck itself was filthy dirty and hence the furniture and boxes bought dirt into our new home, they did not hold any extra boxes requested, the movers did not hold any SHRINK-WRAP for the furniture and blamed this on me for not ordering when I made the reservation. The Baltimore, MD office needs to do the job they are hired for and not destroy the lives of others.
The incompetence of the Baltimore, MD office and the movers on our moving day is beyond words. The damage to our furniture was over $1,000 dollars and the move itself down the street cost $1,050.84. When we filed a claim for reimbursement we were sent a letter stating they were by law reimbursing us $153.00, based on .30 cents a pound, which they never weighted the truck to know the weight. I call the main customer service claim number and the manager said he would do what he could to increase the reimbursement, but never received a call back after numerous calls.
The incompetence of the movers in not having the tools required for the move, one of the movers became arrogant and disrespectful with his remarks, and the damage to our furniture is inexcusable. If you are moving I suggest you find a moving company with better ratings and save yourself the cost to fix the damage done by the movers. This move down the street cost us a lot of money and some damage was not reported and still not fixed.
The reputation of the moving company All My Sons out of the Baltimore, MD office is a joke and it would be better for people moving to use a company with a better reputation.
Note this a 2 bedroom, den, living room, dining room move.
