On Aug 3rd, 2013, we hired All Inclusive Moving to move all our belongings from CT to TX. All Inclusive subcontracted the work to another company (American Knights) for the move. On Aug 9th, American Knights lost my entire shipment to a fire in Braxton County, WA. They said the trailer caught fire. No other vehicle was involved in the incident. The police in Braxton county said that 9 other families also had their belongings on the trailer.
They called me 4 days after the incident to report a total loss. All Inclusive didn't even bother to find out where and when the accident happened until I threatened to call the police on them and report a theft of my property.
How can a trailer simply catch fire? Were they moving industrial chemicals with our residential shipment? Was it negligence? Incompetence? Deliberate action? We don't know. The driver seems to have made no effort to salvage anything. We had fire safe boxes in our shipment with original documents. Maybe those would have survived, but they made no effort to recover it.
Our loss in the incident was about $30K. The movers themselves advised us that getting Full Value Coverage would be too expensive (about $700 more) and unnecessary, so we didn't get it. The movers insurance will only pay us 60 cents a pound (about $4K), leaving us with a loss of $26K. In addition to all our furniture, clothes and original documents, we also lost pictures and videos of our weddings and of our kids. We're slowly rebuilding our lives from this horrible experience along with settling in a new place with a new job.
I'm writing this review under my real name and this is a real story. Learn from our experience and please be careful when you hire a mover.
