DEPLORABLE!
RCM
Submitted this review about
ALL AMERICAN VAN LINE
Review made Live: 10/25/2010 8:11:00 AM
After carefully researching cross-country moving companies, I went with this co. becasue they offered an estimate by item number, as opposed to weight, which seemed more predictable to me. Well, there's a reason 99% of cos. base the pricing on weight as opposed to cubic feet; in fact, come to find out the cu feet method is illegal in some states. I gave a detailed, accurate estimate of my items, and when the mover arrived EIGHT HOURS LATE (with differing stories) he said no way was this job $1,800, but between $4-5 THOUSAND DOLLARS. I could not believe it! I mean, I can understand a discrepency of a few hundred dollars, but to be almost 3Xs off??? There is no way my item count increased by three times the amount. After much yelling and screaming at him and the company, I sent him on his way. The manager acted like this was somehow MY fault and kept pointing out how far Las Vegas is from Washington, DC. Well, duh! The frustrating part is that I needed to be in Las Vegas a certain date, was meeting someone en route during my trip, etc. etc., and am now left having to scramble to find a mover. I hope they re-evaluate their training and estimate procedure, because as it stands now it's definitely a crap shoot with these clowns.
