I'm only moving a studio full of stuff and they still managed to damage my $500 TV stand to beyond repair, what happened was they had put so much stuff on top of my tv stand that it's legs were broken. Also a $400 framed and signed poster that some how "disappeared". I had purchased heavy duty plastic trunks from the Container store, different kinds, figuring that they might damage some and not others, note these are $80 trunks, not bins, and guess what, all 4 of them were cracked and damaged. Some people mention the price advantage, I would take that for a $1000 worth of damage.
I filed my claim 2 days after I received my item (Jan 18 2010) and received a claim amount notification of only $163, til this day (July 27) I still haven't seen the check.