milked the clock
michael snell
Submitted this review about
2 men and a truck
Review made Live: 5/31/2013 2:27:00 PM
It took two hours longer at $100 per hour than quoted to move fewer items than originally projected. In fact, I had to stay on one guys a** all day insisting he "step it up a bit". He moved at glacier pace to milk the clock. My father-in-law and I both had to assist unloading and un-wrapping the furniture just to get them "off the clock".
Afterward, I spoke with Ray in the office advising him that I was totally displeased with the move and the fact that they went over the estimated quote. He was of no help at all. They truly do not care about customer service as you can aldo see from other reviews on this board.
I am in the customer service industry and know what it takes to not only retain but grow one's business. This company could care less. Best of luck to their future.
Michael
