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HORRIBLE

Submitted this review about Victory Van Lines
Review made Live: 6/3/2014 4:15:00 PM
WARNING!!! I would not recommend this company to ANYONE. I have over 20 years of experience moving with the military. The company was supposed to take 2 days to pack and 1 day to move. They didn’t show-up the first day (rain delayed them and later that evening the truck was in a car accident). The next day they sent 1 mover (it took him 9 hours to pack my apartment). On Saturday, the movers arrived with a truck that was too small for all my furniture. They were extremely unprofessional and rude. Some of their comments included, “we can’t move this in one day”, “we are not working on a Sunday”, “dispatch is lying about sending another truck”, “you need to make other arrangements for your furniture”, and “I’m not working myself to death”. We moved into our brand new house that is now damaged. One of the movers got into an argument with my husband and best friend because they refused to put down runners on our cream carpet and new hardwood floors. I was almost forced to call the police because the situation got out of hand. My husband asked them to just take the furniture of the truck and leave. One of the movers told us to remove the furniture ourselves (I’m seven months pregnant). They dropped all the boxes in the middle of the floor (not even the correct floor). Over half of my new furniture is damaged. They carpet is dirty and the hardwood floors are scratched. They damaged the majority of the walls by the stairs (including dirt running up the walls). Somehow they also managed to dent our garage door. The contract included moving my plants (only for local moves). At first they said they were not required to move my plants. They didn’t care what was in the contract. The contract also included removal of all boxes. The first team did not remove the boxes or any of their own equipment they brought into the house. Another team came out on Monday to remove all boxes. They promised to meet me back at the apartment Sunday morning to get the rest of the items. The crew did not show or call. The lead movers was at least 60 years old, and was useless. This was the worse move ever!!