extremely bad experience
Manisha
Submitted this review about
Two Men And A Truck
Review made Live: 8/12/2014 2:23:00 PM
we had the worst experience with the company in our recent move.
From the start, office support was rude and misinformed. However, the sales contact (Scott) assured all our concerns were taken care of. The movers showed up without being informed of the questions Scott had apparently addressed and then charged us for the services Scott had assured were included in the quote.
The center manager, Edy, talked nicely when we demanded to talk to him but never got back to us regarding the rude employee he promised to investigate.
Final charges were lower than the estimate but there was no descriptions/ line items provided for the charges. The moving crew assured the office would call us back regarding the damaged furniture as well as the line items and the original weight of the trucks but there is no response yet even after 10 days of the move.
The crew was overall was very nice and polite except for one of the four who was actually doing the paperwork. With so much to move, we tried to stay out of the way as much as possible and went with the flow to maintain our sanity but we won't recommend their services to anyone. Items belonging together (parts, etc) were packed separately and its even more frustrating unpacking the stuff. ten days after the move, we are unable to place our coffee machine still!
With the negative surveys sent back with the concerns, no one has bothered to get back to us.
