Beware!
Brittany
Submitted this review about
Royal Relocation
Review made Live: 8/2/2015 5:47:00 PM
Horrible! Horrible! Horrible! DO NOT use this company! We were shopping moving companies for moving a storage unit from California to Montana and they gave us the best price so we decided to book with them despite the already terrible reviews. I even asked the lady named Diana about the reviews and wanted to verify that we would not experience what other customers stated they did. She assured me that I made a good choice and you can't please everyone. So we went with the booking. We had to purchase plane tickets for the time of the move to fly down and supervise the loading of our storage unit before being transported.. After we arrived two days before the move we called to let them know we were there and they said they would call us the next day (day before the move) to arrange the time they would be there. So they called the next day and stated that they would no longer be able to perform the move on the original day but had to move it to two days later! Mind you we booked this day over 1 month in advance. She claimed there was a inspection that was mandatory and "oh well". After trying to understand the situation and trying to see if there was something else we can do because our flight was scheduled to leave before they could do the move I was yelled at and disrespected saying it wasn't their problem. I could not even get one word out when trying to talk because she just kept yelling. Then she said they would not perform the move at all for us. They put us in a terrible situation! Please beware of this company! I wanted to go against my better judgment because the price was great. But do yourself a favor and just skip these guys. Don't end up in the situation we did.
