Do Not Use
Dawn Irvin
Submitted this review about
Platinum Van Lines
Review made Live: 2/4/2015 1:39:00 AM
Worst moving experience I have ever had in my life. I strongly do not recommend using Platinum Van Lines. I've previously moved from coast to coast, and from the northeast to the southeast: I've had plenty of difficulties but none like this. They have become my worst enemy, not that I have any others. I've been trying to get a straight answer since the beginning of January when our belongings were supposed to be delivered. Every week I am told a new story, first I was told that the driver mistakenly took paperwork but not our belongings, the next week I was told the truck made it half-way and broke down. Meanwhile our stuff still sits in a warehouse in Chicago. Last week I was told that driver would contact me from Colorado, but that Monday I was told that the load was another customers with the same last name. I don't know what to believe. Today my stuff is in transit and there is no available documentation, but the driver will be there at the beginning of next week! Promise? Not to mention the awful customer service on top of the whole ordeal... Not one person in this company has returned a call since the day I authorized payment for the deposit! I have every call documented and can't tell you how many times I've been told a call would be returned in 10 minutes by supervisors. Just an awful business! I have no idea how this company still exists! Do yourself a favor, avoid this company like the plague.
