Never hire this company!
Buck
Submitted this review about
New Way Moving Services
Review made Live: 9/16/2014 8:14:00 PM
NEVER hire this company! I paid them a $175 deposit in March based on an $875 quote to haul a car that I had purchased in Florida. They were more than happy to take my deposit, and told me that the car would be picked up by a carrier that week. I was told that I would be contacted with regular status updates and that everything was all set.
To this day, the only call that I have ever received from New Way was the day before my car was supposed to be picked up. The dispatcher told me the they were having trouble finding a carrier to haul my car because the price of diesel fuel had gone up. They wanted me to authorize an additional $100 to help them find a carrier. I refused, after all we had signed a contract and they told me that we were all set to have a carrier pick up the car.
A few days later, after no communication from New Way, I called and offered to increase my contract by $50 if it helped to get the car moved. Thankfully the guy I bought the car from was really cool about things and let me leave it parked at his place.
After about 3 weeks, I still had not received a call of any kind from New Way, and eery time I called, I got a crappy attitude from them, and no carrier to haul my car. It became apparent that the reason that they were so much cheaper than most other carriers us that they have no skin in the game if no carrier will haul a car for them. They will just keep your deposit, and leave you hanging.
I ended up flying to Florida and driving the car home myself, which was actually cheaper than what I would have paid them to haul it.
I have been trying to get my deposit back since June, but am unable to. First, I sent an email requesting a refund to their customer service department. I clicked on the link to CS on their web page, and got no response. Come to find out, they say that the email address in the link is incorrect and they gave me another one to use. I used that one, and submitted the form to get a refund by both email and fax. No response at all. I have called the company multiple times, and get the "transfer" from person to person until eventually a voicemail. This is the typical scenario with this company.
New Way is only a broker, so in other words, they take your money after quoting you a price to haul your car. Then they try to find a carrier to haul your car for whatever is left minus their deposit/broker fee. So you see, if they don't find anybody, they don't care. They get the same money either way. And they sure aren't too worried about give you most of your money back. Their contract says that they will keep $35 no matter what. But in reality they will keep the whole deposit.
If you need your car hauled, DO NOT use this broker. Sure, they will quote you a better price than most carriers, but there is no guarantee that they will honor it, and it is pretty likely that you will lose your deposit if they fail to find a carrier. I will never seamy $175 again, but hopefully somebody reading this will not lose theirs.
