Stay awaaaay from the National Van Lines Co.
BASSEM FAHMI
Submitted this review about
National Van Lines
Review made Live: 8/7/2013 12:59:00 AM
I contacted the National Van Lines company to get an estimate for my move From Chicago, IL. To Miami Fl.
I received an estimate of $3,008.33.
Before the pick up date, I called them to check if it is possible to change the destination to be San Diego, CA instead of Miami Fl and to see if that wil cause any changes in the estimate.
National Van Lines company agreed to change the destination and did not mention any changes in the estimate that I got.
National Van Lines company picked up my stuff and I signed all the papers with the new destination address and the same total estimate
Before the delivery scheduled day, I got a phone call from the National Van Lines company customer service confirming the delivery date and informing me with a change in the total estimate to be $ 4,545.29 instead of $3,008.33 that we agreed on.
I tried to explain to the customer service that I only got one estimate for $3,008.33 and no one ever mentioned any increase in the cost at any point despite my several inquiries about any cost adjustment because of the change in destination.
The custmer service refused to listen to my complaints and threatened me with returning my stuff back to Chicago at an extra cost if I negotiated the estimate cost that I did not know anything about till two days before the scheduled delivery date.
I asked to speak to any manager at the National Van Lines company, and again my request was denied saying that no manager will be available for the rest of the week to speak to me and if I insisted to contact any manager, they will store my delivery in a warehouse and will start adding extra charges for each extra storage days till any manager can be available to speak to me.
Right now I don't know the destiny of my delivery and I was not able to get in touch with any one managing the company except one customer service representative who insists on charging me with a quot that I never signed or agreed upon before Taking my furnature as a hostage and demanding a lot more money than what was agreed upon to complete the delivery.
I was able to get hold of the vice presedent for finance at the National Van Lines company who admitted making a mistake by not communicating with me the increase in the estimate costs. He refused to understand my position and demanded a full pay of 4,545.29 beside threatening me with contacting a collection agency and not delivering my stuff.
