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Mic L
Submitted this review about
National Relocation Van Lines
Review made Live: 3/30/2015 10:05:00 PM
Working with Leo in sales was great ... until my belongings and furnishings were picked up on 03/03/2015 in Iowa. The movers were a couople of hours late, but called to let me know this was the case and it was due to poor weather (icy in Iowa). My expected delivery date in Florida was given as "between 03/12/2105 and 03/14/2015, but we're not Fed Ex or UPS and can't give you an exact date." I obtained possession of my apartment in Florida after a three-day drive from Iowa. The day I got the apartment (03/12/15), I called National Relocation Van Lines Customer Service to find out if they knew my exact delivery date/time. It was at that time that Customer Service (Phyllis) told me that the movers had run into bad weather and would be delayed "at least a week." After picking my jaw up off the floor, I purchased an air mattress and lawn chair, some paper plates and paper cups, and "camped out" in my new living room. According to the contract, I should receive my items no later than 03/22/2015 (they will tell you they have "ten days from the estimated delivery date" to get your stuff to you). However, I called again on 03/17/2015 to get an update on the move and was told by Customer Service (Eric) that the movers "should" be here between 03/22/2015 and 03/27/2015. No reason for this delay was given. I started my new job on Monday, 03/16/2015. It was necessary for me to purchase uniforms (I had only packed two sets of scrubs). I continued to sleep on my air mattress while waiting for my belongings to arrive. No one bothered to call me to inform me there was a delay either time ... I had to call them. I have never received a return call or email from Leo about this situation. I also did not receive a return call or email from Phyllis in Customer Service. My furniture and belongings finally arrived mid-day on Friday, 03/27/2015. I knew that there was a $75 charge for each set of 8 steps after the first 8. There were exactly 24 steps, but I was given a $75 "discount" and only made to pay $150. If the firsts 8 steps don't count, do the math. No discount, no apology … and I was told to “call the office” related to the broken items I found as I unpacked. They also hit the wall of the apartment with a piece of furniture. While they were still here, I sent a picture to the apartment complex office to get an estimate of what this might cost for drywall repairs. The off-hand comment from one of the movers to his "boss" was, "I just finished a job for a drywall company...don't let them take you. That shouldn't cost more than $100." I would not recommend this company.
