Overcharged and Auto Transport Bait and Switch
Suzanne
Submitted this review about
Joyce Van Lines
Review made Live: 12/16/2009 7:16:00 PM
Joyce Van Lines has failed miserably to perform their contracted services and made unautorized charges to my American Express card. I was told the card would only be charged when the goods were delieverd. Instead they were charged without my knowledge three days after the shipment was picked up. They made a second unauthorized charge for extra weight without first informing me of the charge.
Additionally, I paid Joyce Van Lines over $1534 to move my car inside their moving van, when in fact it turns out that it was moved by DAS, an outside carrier for $1,030.00. When I found out, Joyce Van Lines refused to refund me the difference of $504.00 that I am due since I was overcharged by them for the auto-shipping.
The order for my car to be shipped was placed at the same time that I placed the order for the home furnishings. When the pick up for the car was arranged I was told that Stanley Washington was putting it on his truck and it would remain on his truck until it arrived in Evergreen and that all my belongings, which Tom Rice had picked up days before, would be placed on Stanley's truck and they would all travel together. That is the whole reason I chose to use Joyce Van Lines instead of another auto shipper. I wanted the Hummer to be in a covered truck and that is why I was willing to pay extra and why I arranged for it at the time of the original order.
My car went in an open carrier without my knowledge, without their first consulting me to find out if that was acceptable, and it was delivered filthy.
This is now the third incident in which I was not informed of a change in the original service order: 1) the change in delivery window from Dec. 9th to 19th, 2) the charge to my American Express card for the original order and then a second charge for the additional items, for which I was charged with out being informed of the difference in weight or cost between my original order and the additional items, 3) the change in the auto shipping method and charges.
In my original estimate, I was to be charged $1,261 for 1200lbs shipped from Fort Lauderdale, Florida to Evergreen, Colorado. Then, Mr. Rick Westervelt offered to move my furnishings and car for a total of $3,000. However, if I was being charged $1549 for the car being shipped, this means that I was actually being charged $1451 for furniture, not $1261, which would equate to a greater weight allowance.
It is impossible that the small addition of furniture amounted to an additional $1579.00 over the original estimate, when the original shipment was picked up by Tom Rice, he said that my original shipment of boxes was less than 1200 lbs, so I added the furniture. However, I find it difficullt to believe that those few additional items were equal to $1779 ($1579 + $200 ($1451 - $1261).
I am owed $500.00 for the auto transport of my car and $2000.00 for the overcharge of my furniture. Also, Joyce Van Lines has failed to have a claims repesentative contact me regarding the destroyed marble topped table which was insured for the move.
