These people only care about money
Thomas Webb
Submitted this review about
Interstate Movers
Review made Live: 12/9/2014 2:30:00 AM
I spoke to a rep by the name of jessa who I read a full inventory list of my own to her she informed me that my total would be $1090 which was the best price I heard so mistakenly I proceeded with this company and was told I had to pay a 10% deposit of $218 which I payed , I asked jessa numerous questions regarding the move one very specifically being my inventory list she repeated it back to me and all she also informed me that if I wanted to get my refund back I can do so anytime before the day of pick up which was set for dec 9th 2014 i also informed her that i will not be present during the move and that i would have my mother in law there to let them in the facility she stated i just needed to sign and fax authorization forms for her to let them in the storage unit, everything was set and ready to go. On dec 8th I received a random call from a individual who could barely speak english telling me that he would be there to pick my stuff up in 30 min I informed him I had no clue they was coming that day and that I hadn't spoke to my mother in law so I would have to call him back after i figure out why they was coming a day early. Immediately after the call I called the company to see why they are coming earlier then expected she stated because he was in the vicinity I informed her that I would not have the full amount of the money which was 60% making it $523 until dec 9th which is why I set it up for that date originally she stated she would dispatch them and tell them not to pick it up until dec 9th we got off the phone. Then 10 min goes by the random number calls back asking have i spoke to anybody i informed him I spoke to the conoany and to not pick up anything until tomorrow he stated ok and got off the phone. A hour goes by I received a call from my mother in law stating she was at the storage unit with 3 men who said I had too much stuff then listed on inventory and that my price will be double the amount pushing my total to a bizzare $3000. I was completely caught off guard because I specifically talked to TWO people and informed them NOT to go that day then on top of that I have to pay a extra 1700 to my original price. So I called and asked to speak to a supervisor there I spoke to a man by the name of joey or jimmy who claimed to be a manager as I was trying to explain my story he kept cutting me off trying to validate the reasons as to why the price was raised as well as why they went without my permission I got frustrated because I wasnt able to talk so I had to talk in a manner that is not ok then he responded by not calming me down like a professional but instead by cursing me out saying who the f**** do I think I am, yet this company states customer satisfaction is number one , I also argued why they never called me 24 hrs in advance he stated they called my mother in law instead for the authorization to go ahead and get our stuff, which makes absolutely no sense why they wouldnt call the primary customer for approval and nothing was ever answered as to why they proceeded to go even after I informed them to wait a day so I being the bigger person in the situation apologized ONLY because my belongings was still in there hands I asked how to go about cancelation he stated that I would have to pay $500 just to cancel because his crew is there, I argued the fact that I was told originally that if I wanted my deposit back it would have to be before the pick up and since my contract states pick up is dec 9th why I cant just get my money back instead I have to pay $500 to their horrible money chasing company. I would definitely never in life ever recommend this horrible business they are completely unprofessional on every aspect of a business and not organized what so ever I strongly believe they care more about stealing money anyway they can if your not there for the pick up. DO NOT FALL FOR THE FALSE REVIEWS ON HERE I BELIEVE ITS THE WORKERS FEEDING MISLEADING INNOCENT PEOPLE . DO NOT EVER DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO GO THRU HELL AND PUT MONEY IN THEIR POCKETS
