RUN AWAY
Rachel
Submitted this review about
Great Van Lines
Review made Live: 12/10/2018 11:35:56 AM
Really terrible experience. Once we started unpacking I realized the box that contained my wedding dress and all my jewelry was missing. I had foolishly labelled the outside of that box 'jewelry', not thinking that would make it a target for potential theft. I filed a complaint and made it clear I don't want money for my loss, I really just want that box to be returned to me. Nothing was extremely valuable, but it is irreplaceable and sentimental. It contained jewelry that were wedding gifts from my husband, heirloom pieces from deceased relatives, and items I've had since I was a baby. Not to mention my wedding dress. Four months later, they offer me $72 for their mistake, with no indication that they have put in any effort to actually locate the box. I've tried calling a few times, but they put me on hold, then hang up.
They also increased the quoted price by about $1000 once they came to pick up my stuff. So I feel like I overpaid, then got stolen from.
I suspect the five-star reviews are fake, as they show up on other sites in similar patterns. DO NOT HIRE THIS MOVING COMPANY.
