CrossWay Vanlines- MY EXPERIENCE
Harassed Customer
Submitted this review about
Crossway Van Lines
Review made Live: 5/10/2013 12:17:00 PM
At the request... or should I say repeated DEMANDS AND HARASSING PHONE CALLS AND NOW EMAIL BY NICHOLAS, I am updating (I did not see a way of REMOVING my original review as NICHOLAS DEMANDED other than just adding a new request)
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I posted my original comment on 4/25 after a no show/calls not being returned and additional research revealed the following
NOT LICENSED TO OPERATE!
Review: CHECK THE DOT # 1902673 AND THE MC# 683463 ON THE FMCSA WEBSITE! THEY ARE NOT AUTHORIZED TO TRANSPORT. I HAVE BEEN CALLING FOR 3 DAYS AND CAN NOT REACH ANYONE NOR HAVE THEY CALLED ME BACK.
Quote or Order ID: 1833047
Quote or Order Cost: $1394
At the time of my contract Crossway Van Lines was NOT LICENSED TO OPERATE. They have evidently since obtained their licensure for transport of household goods.
However, NICHOLAS HAS CONTINUED TO MAKE HARASSING PHONE CALLS AND NOW AN EMAIL DEMANDING THAT I "TAKE MY COMMENT DOWN UNLESS I WANT HIM TO CONTINUE TO CALLING ME"
I have copy and pasted the following email I recvd this morning.
take this down at once! THIS IS RIDICULOUS CASSIE
Sent By:
nicholas@crosswayvanlines.com On: May 05/10/13 8:38 AM
To: ------------
nicholas@crosswayvan...
+ Add to Address Book
Review on Crossway Van Lines Posted by Cassie Alexander on 4/25/2013 4:56:00 PM Rating:
Subject: NOT LICENSED TO OPERATE!
Review: CHECK THE DOT # 1902673 AND THE MC# 683463 ON THE FMCSA WEBSITE! THEY ARE NOT AUTHORIZED TO TRANSPORT. I HAVE BEEN CALLING FOR 3 DAYS AND CAN NOT REACH ANYONE NOR HAVE THEY CALLED ME BACK.
WHY DO I HAVE TO CONTINUE TO CONTACT YOU ABOUT THIS?
YOU NEVER USED OUR SERVICES, JUST TAKE THIS DOWN SO WE DON'T HAVE TO BOTHER YOU ANYMORE.
I obviously elected NOT to use CrossWay Van Lines. This is my experience with this company. I do find it necessary to point out that there are many "excellent, wonderful, outstanding" reviews of this company.
However, if you PAY CLOSE ATTENTION TO THE DATES AND TIMES OF ENTRY OF THE REVIEWS.....it quickly becomes apparent that these "customer" reviews are all written in groups, two or three a day, posted at the same times (literally within minutes of each other) and in a very short time span, much too close together to be written by a random group of actual "customers"....
I state all of this in total honesty of the facts as it pertains to my experience with Crossway VanLines and their employee Nicholas.
I hope this is helpful to all potential future customers!
