The movers were not professional but were day laborers who admitted it was their first time. They didn't use wrapping at all and only had 4 pads for a truck load of furniture. Many pieces of furniture were broken and damaged during the move. The actual move took 18 hours because the truck went to the wrong state (New Jersey) even though they had the address and zip code for Delaware. Competitive Relocation agreed to repair the damaged furniture and removed it from my possession. That was 4 months ago - now they don't answer their phone or return messages and they have not returned my furniture nor given a date when they will. Details - The move of my household goods started on 1/18/13, their truck broke down in the driveway and needed to be unloaded and my household goods were loaded the next day 1/19/13. During the trip from Downingtown PA to Bethany Beach Delaware the furniture in the truck shifted and were broken and severly damaged. The driver noted it on his report. The worst Damaged furniture was: 1. Patio Table – broken (value $2200) 2. Kitchen table –broken (value $1100) 3 Severe scratches to Piano and bench 4. severe scratches to Night stand 5. Triple dresser mirror broken. - I had additional insurance purchased thru them and they will not process the claim.
The movers prior to the move, were advised that the patio table and piano would need special handling, I paid extra for that handling and purchased extra insurance.
After the move, CR agreed to make the repairs stated above and sent a truck to remove the furniture. Since that time I have attempted to contact them and been unable to get them to return my belongings or correct the damages. Most of their numbers have been disconnected and they don’t answer their emails.
As Information – I have, also
1. Filed a formal dispute with AMEX regarding the money paid for the service
2. Filed a formal complaint with the Better Business Bureau
3.Filed a complaint with Federal Motor Carrier Safety Administration National Complaint Database
4. Filed a complaint with the PUC
