Worst experience in my life!
Melissa
Submitted this review about
Classic Moving Services
Review made Live: 12/15/2015 2:02:00 PM
I'll try to keep it short! It began with the lies of my salesperson Ray. I asked all of the right questions and he lied about every single one!!! I asked if they were a brokerage? He said no, to be clear I asked specifically, when their trucks arrived would they have the name of their Co. and would my items be put in that truck and then be taken from point A to point B in that same truck? He said yes! I asked him if they came out to take a look at the items in which you were moving in order to have a more secure quote? He said it wasn't necessary b/c of my itemized list that I had provided him. He assured me that the quote would be fairly accurate!
My quote started at $6300.00, he then called to tell me the great news, that they were able to get it down to $6000.00! I asked several times about the pricing b/c I was on a strict budget and needed to know the exact amount. Ray assured me that he was going to be my go to guy. He would be my point of contact throughout the entire process....... As soon as he got my deposit, I never heard from him again. I had to call him 3 days prior to my move just to ensure that they were actually coming?! He seemed bothered that I would call to ask, assuring me that they would be there.
They arrived 2 hours late, with a sob story. Not only did they not arrive in a "Classic Moving Services" truck, but when I called the Co. irate b/c of this the man on the phone said that they ran out of trucks and that the budget truck that was in front of my house was all they could get for me that Sun.... then the story changed and he said that the reason for the Budget truck was b/c they couldn't fit a bigger truck up in my neighborhood.
2 days later, after the 3 men loaded 1 1/2 trucks of all my items they told me that it would be $16000.00!!!! Are you serious?!!!! that is $10000.00 more than my contract has on it!!! With much anxiety the lady on the line was able to get the price down to $9000.00! What a joke! It would have been one thing if I hadn't asked, but I did. They get you when they have all of your life on their trucks and they have you in handcuffs! What an awful feeling!
After being told by Ray that it would take 7-10 business days, the gentlemen that picked my items up, ensured me that they were leaving in the morning and that we should see out things soon. I was moving that day, after the pick up and headed to our new home in FL.
44 days later, after calling the co. several times and receiving the worst costumer service I have ever received in my life, ie. screaming at me, being condescending etc... I was in tears for over a month worried sick.
They also told me that I had to give them $2300.00 the day of pick up and the remainder when it was delivered. After they had my items the demanded another $4000.00 before they would even schedule the delivery!!! What? I thought it was already on its way!!!!
We complied. Still no word. when I finally was able to corner the supervisor, he told me that it should arrive 33 days after my pick up! Mind you, I have 2 kids that are sleeping on the floor, and they are starting school!
After 33 days no furniture! I had to call several ppl. They would not take my calls anymore. I call our local sheriff and magically got a response! Finally after 44 LONG days w/o our things, it arrived! I've never been so happy to receive them!
My joy didn't last long, soon we could see our things coming off of the truck, damaged! $1000.00's of dollars worth of damage, that they will never be able to reimburse us for along with missing boxes and an heirloom table!
If you read this review and still go with Classic Moving Service, you are a fool!
