DO NOT USE THIS COMPANY EVER
Benjamin
Submitted this review about
Blue Horizon Shipping Inc
Review made Live: 9/19/2012 4:52:00 PM
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN ANY LINE OF BUSINESS. I AM COMPLETELY SERIOUS ABOUT THIS.
We unfortunately hired them to move our stuff form New York to Vancouver, Canada. Biggest mistake of my life. Here's what happened:
-They told us that our shipment should take 14-21 days
-After 14 days, our stuff still hadn't even left the suburban warehouse they had stored it in after picking it up!
-After 18 days, they told is it would arrive by day 23.
-After day 23, they told us it should arrive by day 25.
-After day 25, they told us to expect it on day 26.
-After day 26, they told us to expect it on day 27.
-The shipment actually finally arrived the afternoon of day 28.
-THEY LOST THREE ITEMS, with NO EXPLANATION, saying effectively "well stuff happens"
-THEY BROKE OR DAMAGED MULTIPLE ITEMS
-THEY OFFERED NO COMPENSATION FOR THEIR FAILURES
-They don't do any of the shipment themselves. We were not informed that they would be outsourcing, but a second company was supposedly. Blue Horizon is nothing more than a very unhelpful middle man. One that I would recommend you avoid at all costs.
-Their agents repeatedly lied to us. I caught them in a few lies when I pointed out that what they were telling me via email was different than what they were telling me by phone. When I called them on it they started accusing me of being unprofessional, which is unbelievable. I AM A CUSTOMER. You are the unprofessional ones. LYING TO YOUR CUSTOMERS IS EXTREMELY UNPROFESSIONAL, and in some cases, illegal. Do no trust this company. I intend to file with the Better Business Bureau on this and we'll see what they have to say.
If you have a choice between using Blue Horizon Shipping or leaving all your earthly belongings in the middle of the street for weeks, I think I would recommend the latter. Simply the worst experience I have ever had in my life. They are absolutely awful.
