NEVER USE
Lanie
Submitted this review about
worldwide van lines
Review made Live: 2/3/2012 12:13:00 PM
Words cannot describe what an awful experience I had with World Wide Van Lines this week. After being assured that my movers would be at my apartment in Troy on Wednesday, between 10am & 2pm, they never arrived until 7:45PM! Once they finally arrived, it took them over 2 hours to move the VERY small amount of items I had in my 1 bedroom apartment. Between talking on their cell phones (while running their dolly into my couch several times), & the fact that they arrived in a Penske rental truck with NO paperwork for me to sign & no tags, etc. to track what they were moving, UNEASY is an understatement for what I felt as they pulled out of my parking lot.
I have moved from Detroit to Los Angeles, and Los Angeles back to Detroit within the last several years, and each time I've moved, there has been an itemized list created by the movers, with each item carried from my dwelling place, onto their truck, not to mention a numbered tag placed on each individual box, etc. Not only have I signed off on this list upon pickup, but the driver has as well, and this list is once again signed by both of us upon delivery & confirmation of all pieces being present. It is absolutely unfathomable to me that this company tracks NOTHING that they move.
When the drivers arrived at my apartment on Wednesday night, there was another load of items on the truck already. It is my belief that these other items that took up nearly half of the truck they arrived in, are responsible for the supposed overage I was expected to pay yesterday upon delivery. Please take a moment to review the list of items that your movers transported for me on Wednesday & Thursday:
• 1 Laundry basket with 2 pillows
• 1 Suitcase
• 1 Dresser
• 1 Couch (3 cushions)
• 1 Overstuffed Chair
• 2 Bookshelves (fake wood - weighing 30lbs. each)
• 1 Nightstand
• 1 Coffee Table (fake wood - weighing 15lbs.)
• 3 Wardrobe Boxes
• 1 TV
• 1 Desk (fake wood - weighing 30lbs.)
• 1 computer chair
• 2 End Tables (fake wood - weighing 15lbs. each)
• 10 SMALL boxes
• 8 MEDIUM boxes
• 5 LARGE boxes
• 2 Rubbermaid filing boxes
• 2 EXTRA LARGE boxes
I'm sure you would have to agree that there is NO WAY this side of reality, that those items weighed ANYWHERE near the 4,000lbs. that the drivers & dispatcher are claiming. I am quite certain actually that my load was well under the 2,604lbs. that my contract stated, & beyond positive that it was indeed the items on the first half of the truck that made the combined weight of 4,000lbs..
I can definitely take responsibility for the poor choice I made in moving companies, as now that I've done some research on other customer reviews, I see that World Wide Van Lines is notorious for scamming people out of money upon delivery. I am a bright young woman, about to open my own business, and to be cheated out of $550, makes me absolutely ill.
I would also like to mention the unsatisfactory behavior of their customer service representative (who also happens to be the dispatcher). In addition to being down right rude on the telephone, she hung up on me three times yesterday morning, while I was attempting to explain my dissatisfaction with the company & never followed through with her promise to have a supervisor contact me.
