Worst Movers EVER!!!!
Rachel
Submitted this review about
worldwide van lines
Review made Live: 5/22/2013 11:53:00 AM
My review is in line with all of the other reviews I wish to god I had checked before I signed on with them. I got a bunch of quotes from several companies for my move from New Orleans to DC. Worldwide had the best quote and the salesman was very nice and accommodating. That is where my good experience ended.
Once they sent me the contact forms I reached out to my customer person and said I was concerned about the window since I needed to be out of my apt by Aug 15th. He agreed and said he changed my scheduled move date in the system from the 14th to the 12th to make sure I was out on time and I could just sign the contract. I did. As my move approached no one contacted me about an arrival date. On the 11th and 12th I called the offices to get an estimate but no one was in on the weekend. I did get someone on the 13th who said my mover was coming the following day. On the 14th when I didn’t hear from the actual mover I called again and was told he was now coming on the 16th. I called them a bunch of times and said that was unacceptable since someone had to move into my place on the 16th – I planned this all around having my things out. They said my original contact gave them a 48 hour window from the 15th and that was the agreement. I sent them the email where their salesman confirmed my new window started on the 12th. Finally they agreed to come on the 15 – showed up that afternoon a couple of hours before I had to go to the airport. I had to leave as they were loading and told them to lock up/leave the key when they were done (I did have a neighbor looking in to make sure they did this on time). They left a ton of trash and my deposit was reduced for cleaning fees based on that.
I told the movers at the time that I was not moving into my new place until 10/1 and that they would move my stuff to a storage unit I bought in VA instead of a new apt. I guess that meant to them that I didn’t need my stuff. I contacted them after I didn’t hear any update on my delivery at the 30day promised window. I had multiple contacts with them saying I had someone to oversee the move to the storage unit as soon as they could deliver. They didn’t deliver until 10/6 – way past the DL. All through the end of September I was on vacation and trying to get in contact with ppl (frantically) from Europe and Africa. They were very hard to reach. When my stuff arrived it was with a different mover than had picked up. He said my things were all wet (including my mattress) because he and another mover had switched my stuff to his van at 2am at a truck stop the night before and it was raining. Some of my stuff was soaking and he had shattered a dining room chair in the move. There was extensive water damage. I was missing several things. None of my furniture was wrapped (wrapping and disassembly was included in the contract) – including a couple of things I had personally bought protective cloths for to make sure they were protected.
I had put my clothes in vacuum bags and those in furniture (wrapped and taped), suitcases and boxes. Those were all taken out and opened. I was missing several items of clothing that someone had gone into a suitcase and opened a bag to get. They were clearly going through my stuff. All of my furniture was scuffed up and damaged from being moved around so many vans without being wrapped. After delivery I contacted them about some missing items and got a few of them back (an empty suitcase with everything that had been packed in it missing and a broken picture). Several of my things and a valuable mirror were completely missing.
I filled a claim form on 10/15 with “Luke”. He said he they were required to get back to me in 120 days. A few days after that window I emailed to get an update. I emailed again the following week. Then I called. Finally I got through to someone who said my claim would have been passed along to their third party insurer and I needed to follow up with them. She gave me a name and number. I called them and it was a moving insurer and they were incredibly nice. They could not find my claim. They looked under reference number, my name, my move date. Finally the person checked the system for the moving company and said his company didn’t have any record of doing business with a company called worldwide van lines. He tried to conference them in to clear this up but no one picked up. In the 2 months since then I have called over a dozen times and left messages. They never call back. I sometimes can get a woman on the phone (ext 421 – the only person who occasionally seems to answer phones there) she said I need to clear it up with her super Kevin at ext 450. I have left him many messages. I have had her pass notes to have him call me back. Nothing. I don’t think he exists. His ext goes straight to VM, he’s never in the office and he hasn’t returned any of my messages.
I know I wouldn’t get much money for the damage – nothing to approximate what they damaged and outright stole from my move – but I think I’m going to sue them anyway. Small claims court is probably not worth the time but I’m incredibly angry at this point. PLEASE DO NOT MAKE THE MISTAKE I MADE. DO NOT USE THES MOVERS. THEY ARE THIEVES AND SCAM ARTISTS.
