Did Not Provide What They Promised
E.D.
Submitted this review about
World moving services
Review made Live: 8/2/2011 3:18:00 PM
World Moving Services did not deliver on the promises they made to us time and time again. A clear trend of sales effort over customer service was obvious. I do not recommend this company for household moves. Despite assurances that they we would be moved on time (the key reason I signed with them), the movers showed up 8 days late. The rep that sold me the move assured me he’d be available throughout & was not, their customer service department is a nightmare to get in touch with or get answers from when you do. The contract was written for the wrong weight so the truck didn’t have enough room. They admitted to making this mistake, but expected us to pay extra for a 2nd truck to get the rest of our goods. Their customer service drove me to complete the move on my own, even w/ 3 small children & full-time work. The shippers also nickel & dimed us for $158.01 before releasing our goods b/c the contract WMS wrote was incomplete. There were several promises to refund us for the additional rent & move charges/penalties that WMS’s mistakes incurred on us. Nothing came of this, despite much investigation.
