Consumer Beware
Michael Zihal
Submitted this review about
US Express Movers
Review made Live: 10/11/2010 5:41:00 PM
We used US Express Moving based on a friend's recommendation.
This was a two bedroom apartment move, 1 flight up stairs and the move was less than 1 mile away. We were quoted $545 for a 2 bedroom apartment, but actually 1 of the bedrooms was nearly empty aside from a few boxes and small items.
They gave us the quote over the phone and stated that typically a two bedroom job with 3 movers would take about 4 hrs.
So we were surprised that after 4 hrs, they were still loading items onto the truck. Mind you we had already boxed everything aside from furniture so all they had to do was move it.
At 4 1/2 hrs, the foreman stated this job would be more money and gave a new quote of $1200, stating the job might take another 5 hrs to arrive at the apartment and complete the unloading.
At this point they had finally loaded the truck and requested to go to a McDonalds for dinner, even though the move was only 1 mile away. What should have been a 10 min drive at most, turned into a 45 min waste of time that we had to pay for because they refused to go off the clock.
Once they reached our new apartment they slowly began to unload the truck. My husband was now with us and stepped in unloading boxes and furniture to speed up the process. During this time my husband was moving the boxes up almost at the same pace as the 3 movers combined and even noticed them hitting on women walking by outside our apartment instead of moving boxes.
Not only did my husband step in, I started to unwrap the furniture from the blankets and tape they wrapped them in. What took 5 1/2 to load only took 2 hrs to unload with the help of myself and husband. This included us having to fold the fifty or so blankets they used to wrap our furniture in.
At the end, the final price was $1076 for the job ($96 of it was just for packaging tape), although me and my husband spent the last 2 hrs working much harder than the crew.
Being displeased we filed a complaint where US Express Moving accepted none of the blame and offered us a $50 refund as a settlement for our silence. We turned this down and received a second offer of $75 and this time they included a threat of legal action against us.
Needless to say we turned this down as well and are now writing this review of their horrible service and even worse customer service.
We would not recommend US Express Moving to anyone.
