Horrible Experience
Steve
Submitted this review about
Usa-Relocations
Review made Live: 8/19/2010 9:50:00 PM
I just used their service for moving within the state but moving to about 400 miles. They came on time for pick-up. They charge by the weight and the estimate they gave me eas actually less than half of what the actual weight was. So I got completely misled !! I ended up paying twice of what I estimated !
Secondly, they told me they would deliver next day in the morning. I kept waiting for 6/7 hrs and they finally told me that the truck broke down. Then they called me and told me that the truck got fixed. This was in the afternoon. They said they can reach the destination at 5:30 pm. I waited till 8 pm and then left to sleep elsewhere as I had nothing at the destination since they had all of stuff. I stayed in a hotel that night. They called at 8:30 pm and said they want to deliver at that time . The stuff was finally delivered next day at 5 pm.
During all this, I talked to their Manager a few times and he said 'It is what it is'. Also said, 'We don't guarantee the delivery time'. The Manager was rude and didn't care at all. The truck driver was ok but the company is horrible !
Some of the stuff got broken too.
I would not use their service again and I am also letting all my friends know about this so that they can be careful too.
