My experience with the Toledo, Ohio franchise of Two Men and a truck was terrible. One of the movers showed up hung over and caused a considerable amount of damage and wasted time sitting by the truck gulping down water.
I reported the damage immediately and followed the steps spelled out in the signed contract. The manager in the Toledo office didn't follow through on repairs until I called the head office in Lansing, MI. As it is, the repairs that were made are sub-par and some of the damage couldn't be fixed. The subcontractors were unreliable; once I waited six hours for a painter who never showed. When I called Two Men and a Truck to find out what happened, they never called me back. When I asked about a refund for a portion of the hourly fee the phone operator actually said to me, "I just work here." They refused to refund any money and wouldn't cooperate even after I reported them to the Better Business Bureau.
The head office in Lansing basically washed their hands of the problem saying that Toledo is independently owned and operated under a franchise agreement so they can't force them to make good on the problems.
The manager at the Toledo office is the rudest customer service person that I have ever encountered.
I highly recommend that you stay away from Two Men and a Truck/Toledo, Ohio.
