A WASTE OF TIME AND MONEY!!! READ THIS HORROR STORY! Do yourself a favor and DO NOT CHOOSE TROY TRANSPORTATION, ever. They will steal your money (and some more), give you the poorest customer service I’ve ever heard of, lose / break your stuff and laugh while frolicking in your money because they know you can’t do anything about it after the deed is done… We paid the price…
When we compared options for moving from Montreal (Canada) to Seattle (US, WA), we saw that every company had some bad reviews (overpricing, rude movers, delays in deliveries, bad customer service, etc.) but we still went with Troy, while insisting (in our communications with them) that we were optimistic that we could give them one more good review in the end. WHAT A JOKE!!! They are in it for the immediate gain of money, don’t care at all about all the bad things we can say about them, loss of future business, etc. So I let them have the most detailed account of what a nightmare their business has been on the Internet and hopefully they will lose all their clients, forever...
Everything bad that has already been said about this company happened to us. We did make an inventory on our own: the movers wouldn’t sign it at pickup. Theirs wasn’t checked at all when they made the delivery, and we’re missing two boxes. Our mistake here was to check OUR LIST (they don’t give you one so it’s your responsibility to check if you have everything!) in the (3-4) following days. We should have refused to pay and to let the movers leave before double-checking EVERYTHING.
We had weighted the total of our boxes (we agreed that there might have been a difference): We had a little less than 2000lb, they tried to charge us for 2500lb (finally agreed on 2250 instead). Plus there were extra hidden fees for everything: flights of stairs, extra boxes (not needed!) and whatnot.
We weren’t told by anyone that we needed to schedule a date for delivery. We had given them our date of arrival in the States. We calculated that if they came for the pickup in Montreal early enough, we could have our stuff in the first few days after we arrived in Seattle. Two weeks after arriving, still no news. As it was the middle of the summer, once we were informed that we did need to schedule a delivery date, we had to wait two more weeks at the earliest.
Upon arrival, some of the items were marked with permanent marker or their ugly beige tape left glue marks everywhere. We were also missing two boxes. When we called to signal the loss / have them found, we felt they (our contact name’s is Artur) didn’t care at all (THEY REALLY DIDN’T.) They asked us to fill the claim form “anyway”, while they would try to find our boxes. They never gave us any news. We had to call again and again to ask them for a follow-up. Sometimes Artur wouldn’t be there and we were told they’d call us back. That never happened either. They simply don’t give a f… We had to call them after more than two months to ask about the claim form (which btw amounted to around $2000! Those two boxes!). They were evasive and not helpful at all. In the end, two weeks later after harassing them over the phone, they agreed to refund $30.
We were so mad. We felt stupid, we felt fooled. They told us they couldn’t give us more in claim because we hadn’t taken an insurance with them. AN INSURANCE WITH THEM!!! THAT MEANS: You should’ve given us MORE money to protect yourself in case OUR WORKERS do a SHITTY JOB / LOSE YOUR BOXES or simply decide to STEAL YOUR STUFF! Not only that, but if they knew they’d give us a lame consolation prize because we didn’t have insurance, WHY did they have to make us call 3576 times and wait more than two months???
In the end, Troy Transportation is a dishonest business!!! A REAL SCAM AND NOTHING MORE. They should be shut down. While I’m still crying over my lost comic collection, there isn’t much we can do, and THEY KNOW IT. DON’T GIVE THIS CRAPPY EXCUSE OF A COMPANY YOUR HARD-EARNED MONEY AND VALUABLE POSSESSIONS!!!
