I don't know that even one star is an honest representation of how atrocious this company is.
The owner was previously arrested for drug trafficking cocaine less than 10 years ago. http://mugshots.com/US-Counties/Florida/Broward-County-FL/Clifford-Agnant.1826488/details/
In the middle of October I decided to move back from FL to CA. I had only recently moved into a new condo located right in Deerfield Beach so this new decision was unexpected and added unnecessary stress. I began seeking moving quotes as I had only acquired furniture a month prior.
While in CA I began seeking moving quotes online and was immediately contacted by Conrad who identified himself as being from Progressive Relocation Systems (which will from here on out be identified as PRS). We chatted a bit and I explained my situation. He offered to come over and do a walkthrough of my house and wanted to get a deposit immediately. His quote was lower than others received but I wanted a legally binding in home estimate to ensure that all the numbers were 100% accurate.
On Sunday, October 28th, 2012, I gave him a call and we set an appointment for the evening. He seemed to have confidence that PRS would be able to efficiently move my newly purchased furniture from one state to another. I didn't have much furniture because I had only just moved so he didn't seem to think this would be a "big move" (his words). I had nearly accurately reported everything on the initial phone call consult so we only had a few things to add to ensure the in-home estimate (legally binding) was correct.
The final quote was for $2600 ($2 under, but I'll give them $2). The move was quoted for 583 Cubic Feet and 4081lbs.
I called him a few weeks later and asked to push the date up to the end of November (30th and December 1st). He sent me out a revised statement that included the updated date.
On Nov. 30th I was informed that PRS would arrive at 10AM. They showed up at 10:30AM but I let the 30minute delay slide, initially.
Immediately upon arrival the foreman began walking around and grunting while saying things like "oh boy" and "uh oh". Then he informed me that my move price was incorrect and they would gladly move me for $3600 instead of $2600. I was taken a back and immediately pulled out my quote and pointed out that it was an in home legally binding estimate. The foreman seemed surprised and called the "corporate office". I called Conrad, and it took a few tries to get him on the phone. Then the next few hours included several calls to and from Conrad, the corporate office and ultimately the owner, Clifford Agnant. They said that the in-home estimate was incorrect and I was responsible for the difference. I challenged this claim and asked what was missing or misrepresented on my estimate. They could not provide an answer.
After several hours of phone calls they revealed that Conrad actually worked for a booking agency and was not an employee of PRS. Then, a few minutes later, they said Conrad was fired because he had "done this before". Then they tried to negotiate the price:
"We'll move you for $3600"
"No."
"$3400?"
"No"
"3150. That's our final offer. We are losing money."
"That's not my problem. A representative of your company, regardless of in what capacity that was, provided a legally binding in home estimate. The highest I will go is $3000 and not a penny more."
"Okay. Let me call you back."
"Okay. We will move you for $3000 but you have to do a chargeback on your $650 as that deposit doesn't count."
Finally, the move began 4 hours later for the agreed upon price and I began a charge back with my bank. (I was skeptical of this charge back because the contract says no refunds on deposits. But Daniel (president) and Cliff (owner) assured me that they would work with me.) Cliff also promised that they would move me quicker than usual due to the inconvenience.
A week later, my items hadn't left the warehouse in FL. I was told I would get a phone call from the driver within 24 hours when my items were loaded and then within 24 hours when they would be delivered.
I never heard from the driver. I had to call several times and finally got them to say that I could expect my items on Thursday December 20th. Immediately when the driver arrived, he tried to charge additional erroneous fees and I had to call the owner several times again. It was incredibly hard to get him on the phone because, and I quote, "I tore my bicep out and I couldn't call you back."
Upon delivery, nearly EVERY PIECE OF FURNITURE I owned was damaged. The METAL leg to my couch was severed off, my two dressers were damaged beyond repair, my breakfast nook table is in shambles, my brand new hardwood floors were scratched badly and they lost the parts to my bed. More than 2 months later, they have made only one offer of $152.70 and refuse to return a call or email despite numerous attempts at contacting them. Cliff (owner) had promised a revised settlement in writing and it has been well over two weeks since it was "supposedly sent out". DO NOT DO BUSINESS WITH THEM.
