CRIMINALS, LIARS, THIEVES, EXTORTIONISTS! DO NOT USE
Victim
Submitted this review about
MACKINTOSH MOVERS
Review made Live: 12/10/2013 1:32:00 AM
DO NOT USE THESE THIEVES!!!!!!!!!
The movers arrived a half an hour early. The total for the move was quoted at $415 for 4 hours of work. I was charged $97.50/hr for a 3-man crew. I was not supplied a 3-man crew; man #1 was extremely short with very tiny hands, therefore unable to pick up and move a significant amount of items. He could only carry them one-by-one due to his short stature. Man #2 was extremely old and had many medical ailments. He was limping badly, with a rotated ankle, and complained continuously…”My feet is hurtin! Lord help!” Secondarily, he also complained of an extremely painful toothache which prevented him from performing the moving tasks. I empathized with the man since he was old and in pain, and medicated him with a pain reliever. Given the fact that I am an advanced practice Registered Nurse, I had additional pain relievers for emergent care. Man #3 was not even a man. He was a 13 year old boy, who was the son of short Man #1!
Mackintosh packed the truck extremely slowly despite my many reminders that they had to hurry up and that my storage room would close at 9:00 pm. Of course, they moved so slow the storage place closed. While I was upstairs moving boxes, they were caught downstairs congregating and sitting in my kitchen and dining room. When I came down the stairs, they would scatter as if they were working. They took smoke breaks and talked on the phone at their leisure.
They were not professional movers and had not awareness of how to pack the truck. They left the back of the truck unpacked and filled with virtually air, and piled all of my items to the front of the truck. Then they told me they had to load the remainder of my items in to my two SUVs or I had to leave them behind! They insisted there was no more room left on the moving truck. After they loaded up both of my SUVs, I still had items left. Then, they suddenly were able to open back up the moving truck to pile the rest of the stuff on. However, my 2 SUVs at this point were already stuffed.
It took them at total of 12 hours to pack the items into the moving truck and I assisted them with packing and moving because they were taking too long! They left trash all around the dumpsters and the property owners charged me an additional $200 because they had to dispose and clean the mess Mackintosh left. Once, everything was packed on the truck, they told me they all were hungry and had to go to Wawa to get something to eat. They went Wawa, got food, rested, and ate it all on my paid clock at $100/hr!
When they arrived at my new house around 3:00am, Man #1 refused to unload my items off the truck until he was paid in full for the move. He postdated the end time of the move an additional 3 hours, overcharging me for service. Since they made me miss the storage room earlier at 9:00pm, I told them they had to move everything into the new location. Three hours into the unloading process, they told me they were too tired to continue the move and had to abandon the job. Unable to move the items from the truck myself, he told me my things had to stay on his truck and he then charged me fees for 2 days storage. I demanded they bring my items later that afternoon but they refused saying I had to wait 2 days and charged me storage for the 2 days they refused to bring my belongings!
The load up process in total was 14 hours! Please note, the quote was 4 hours.
I went downstairs to my SUVs that were packed with my items, and I found bleach spilled in my $100,000 Porsche!!!! They had packed bleach in the car, and let it spill down into the electronic chambers of the care all night!!!! There was also bleaching of my carpets in the front of the Porsche as well. I had to file a car claim to have the damage addressed.
I called the Mackintosh office and explained what happened and an ignorant, education and rude kid told me he was the boss! Then said none of the events that happened that night had ever happened! He was playing loud music in the background, with profanity blasting and laughing with friends. Sounded like a joy ride.
Two days later when they returned with my items on the truck, the same short man (Man #1) again demanded payment before he would release my items. And, he charged me for storage again although he charged me on the first day!! So, that’s 4 days of storage although only 2 days were provided, and the 2 days were delays on their behalf – of course to increase costs through delayed timing. I had to subcontract two other men to come in and help with unloading so that Mackintosh wouldn’t take another 14 hours to unload! When they saw the other 2 men there, it surprisingly only took them 2 hours to unload!!!
Damage to my items due to mishandling and sloppiness and/or theft:
1. Two of my oil painting are missing
2. Interior damage to my Porsche
3. Dresser is cracked
4. Painting edges are sheared off
5. Marble embellished floor lamps destroyed
6. Wooden podium cracked
The day after I reported my items stolen and my car damaged, my cars suddenly had nails in the tires. They flattened the tires of both of my cars by hammering nails in them!
This is not a professional moving company! They misadvertised. Mackintosh used random men off the inner-city streets that were looking for side jobs and rented a U-haul truck. They did not know how to pack the truck, caused damage to my items, stole other valuable items, damaged my expensive car, and extorted my money through time absorption. And they are abusing child labor laws by having children work long, extended, grueling hours (such as the 14 hours job the 13 year old boy performed in my presence).
Please DO NOT, DO NOT, DO NOT use this company! They are not professional movers. They get men off the streets that are looking for side jobs and rent a Uhaul truck, then they extort your money through slow moving and even theft. These guys are not professional movers. They will not even send a crew that is worthy of your money. And they are abusing labor laws by having children work long, extended hours (such as the 14 hours job the boy/Man# 3 did). Save your money, and if anyone has experience what I’ve experienced, please report to the Better Business Bureau to get this fake company out of business. They Just want your money and will make you a victim!
