Completely Untrustworthy and Unprofessional!
Steve C.
Submitted this review about
BestWay Moving LLC
Review made Live: 8/12/2013 2:33:00 PM
Mr. Jerry Margolin, Bestway’s Sales Manager: the master of delay and obfuscation, with a total disregard for his customer’s satisfaction. He is a scallywag, a scoundrel, a miscreant, and rapscallion. He is totally lacking in professionalism.
I would strongly urge anyone who is looking for movers to hire someone else.
I signed a contract for $2,404.58 with Bestway Moving to ship my household items from Virginia to California on May 15, 2013, with the shipment arriving on June 2, 2013. I didn’t have much, just a bed, bedroom furniture, and boxes mostly.
Nearly all the 40 or so boxes that were shipped had been opened, re-boxed, and then delivered in a water-logged condition, with severe water damage. These boxes contained clothes, books, personal items, kitchen items, bedding, etc. that were utterly ruined.
There was dirt, leaves, grass and mold and mildew on many of the clothes. The boxes also had a moldy smell. It was utterly disgusting and unbelievable to have these worldly possessions treated with such carelessness and delivered in such a deplorable condition.
Mr. Margolin offered no explanation for why my items arrived in such a horrible and unusable condition, despite my repeated phone calls and emails to him. I still have not received a refund of the $345 that is owed to me, more than 60 days after filing the insurance claim.
In addition, due to the incredibly poor service I received from Bestway, I also wrote an email, asking for a refund of two-thirds of the total contract price of $2,404, or a refund of $1,611. This seemed reasonable to me, as nearly everything was destroyed or rendered useless upon delivery. To date, the only offer provided was a refund of $600, a ridiculous offer.
DO NOT USE BESTWAY MOVING. THE ONLY GUARANTEE THEY CAN OFFER IS TO TAKE YOUR MONEY AND UTTERLY DESTROY AND DAMAGE YOUR GOODS.
