DO NOT USE! BAIT & SWITCH SCANDAL
Angie
Submitted this review about
AmeriCarrier Van Lines
Review made Live: 11/12/2011 2:53:00 PM
I am completely disappointed at the level of service provided by Americarrier. After reading glorifying reviews. I chose Americarrier as my movers. I spoke to a rep about my inventory and was given a very reasonable quote. I even asked the rep why his quote was that much cheaper than other companies I had spoken to. He said that my route was a favored destination of the van lines, so I would be given a discount. I booked the company. On the day of the move, the movers showed up. They were curteous and efficient. When it came time to pay for the deposit, they priced my move 150% over what was quoted plus $350 in packaging materials! I was irrate, but paid the deposit since my entire home was already packed up and in the truck. What was I supposed to do? Have them unload it all after having spent 6 hours loading? In the week that followed, I continually called the office numerous times to speak to someone about the overcharge and it was impossible to get someone on the line. Either no one picked up or they reps for extremely rude letting us know there was nothing they could do. Whoever we spole to could not help us and supposedly the manager or owner was never available. We called for 8 days straight trying to settle our bill. When the shipment finally arrived, we called again and had no answer. They the driver called and "miraclously" got a hold of someone right away. They refused to work with us and threatened to hold our items if we did not pay the balance. We had no choice but to pay. EXTREMELY DISSATISFIED. I pray that you have a better experience or have the smarts to go with another company.
