For my wife and I we were first time movers. Going into this situation we were both a little scared and didn't know what exactly to really know what was going to happens. I had multiple questions and absolutely every one I had was answered. Everyone was very friendly, but very professional at the same time. All of our items were treated with respect, which was one of our main concerns in the beginning. However, our expectations were met and passed. The Packing was very organized.