Do Not Ever Use Across U.S.A.!
Jeff
Submitted this review about
Across USA Dallas, TX
Review made Live: 8/29/2009 12:46:00 PM
My move with Across U.S.A. has been one of the worst experiences of my life. Has anyone else noticed that the majority of the "Testimonials" on the company's website are handwritten on their own letterhead?!
First, they showed up late and took over 8 hours to complete my move. I have a 2 bedroom apartment, and was only moving things out of 1 of the bedrooms. I have moved before and the entire load, drive, and unload process took less than 2 hours. The workers from Across would stand around my apartment, spend time chatting it up, and disappear for extended lengths of time.
Second, they doubled the cost of the move. After loading all of my items on to the truck, I was given a bill for twice my original quote. I asked why they did not address this cost increase BEFORE moving any of my belongings, and I received a mumbling rambling response and told to take it up with management. Across knew they had me in a corner as my items were already on the truck and I had to leave the next day.
Finally, I was forced to do much of the moving myself. I moved from a very busy city where street parking is very hard to come by. The truck from Across showed up (several hours late) and parked on the street outside of my apartment. I was informed by the driver that if the cops came, he'd have to leave early and leave behind whatever they could not get on the truck. However, instead of relaying this message to his hired help so that perhaps they would hustle, he suggested to me that I carry boxes well. I carried boxes and loaded the truck while his workers stood around. Granted they did move the much heavier items, but that's about all they did. On top of that, they left my items on the street and on the sidewalk where any passerby could take or damage them. Thankfully, my neighbors appear to be more honest than Across.
In the end, I paid $6,500 (over twice my original quote) to move myself. I could have done the same thing with a U-Haul, hiring local help at both ends, for about $800. Complaints to management and their legal department went nowhere and I was threatened with having my items "moved into an alley where they will be free for the taking" if I didn't pay the remaining balance demanded by Across U.S.A.
There are many good moving companies out there, and I have had nothing but positive experiences with other movers in the past. There is no reason why these good companies should not get your business and hopefully put Across U.S.A. out of business.
