| Subject: | I will definitely hire Planet again |
| Review: | I chose Planet because of the reviews on the web. This being my first move, I was nervous about pricing and getting scammed, but everything from the receptionist to the movers to the owner was very helpful.
Here's my particular story:
I moved this past Sunday. My original appointment was for 10am, but because four movers called in sick, Planet had to reschedule to around 2pm. Initially, I was pretty annoyed by this because I had planned on going in to work that afternoon, but things happen, and I was impressed with the way Planet handled what would have otherwise been a disaster.
The owner personally called and offered to do the move for half the rate because of the long reschedule and the added uncertainty it added to my move. He got in contact with the movers and updated me as things progressed to assure me that they were coming. The movers themselves seemed like really nice guys and worked quickly once they were able to get to my place. It took a little more than two hours for them to take down one bedroom's worth of stuff from a fourth-story walkup to a fifth-story walk up. I chose the two guys and one van option.
Overall, it was a very good experience and I will definitely hire Planet again. The mark of a good honest business is not that everything has to go perfect all the time, but that the business treats you fairly when the unexpected happens.
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| Quote or Order ID: | 890076 |
| Quote or Order Cost: | $1700 |
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| Origin: | California |
| Pickup: | On Time |
| Destination: | Connecticut |
| Delivery: | On Time |
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| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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| Honesty: |  |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
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