I called and had a in-home estimate . A sales person came to my house and gave me a estimate . We scheduled with them and the crew showed up to our home on the date of the move. The crew leader was very helpful with information and they moved all of our items in one day . We had moved about a year ago and the company we had couldnt get the move done in one day . Tristate did a great job all around . My mother has also scheduled with them for next month .