Bait & Switch
Kimberly
Submitted this review about
SMART CHOICE VAN LINES
Review made Live: 4/12/2015 5:06:00 PM
Smart Choice comes in with a nice low price but then they add on later.
The coordinator was very nice and helpful but that changed quickly. First they tried to charge me $200 for extra boxes and threatened to leave them behind if I didn't pay.
Then they claimed that the driver went to Alabama and I would need to pay $600 to get them to come to Florida! It felt like they hijacked my belongings for ransom.
Once the items were finally delivered, there were a number of damages. When I submitted my claim, I received an email saying, "denied, denied, denied." When I asked to speak with the Claims Department, I just kept getting the same person. There is NO Claims Department and they never intended to reimburse me for the damages...
Be very careful with the company you select to move your belongings. This company also goes by the name of Moving America Xpress.
