Stolen Items, Unprofessional Staff
Therese Canares
Submitted this review about
Rogovin-Moving-And-Storage
Review made Live: 8/4/2014 2:45:00 PM
My experience with Rogovin Moving was horrible.
They were unprofessional and I uncovered stolen/missing items that the owner of Rogovin was unable to address or account for.
I had a box of jewelry, a coin purse of laundry quarters, and a bag of misc. clothing, portable speakers, etc, set aside for me to bring personally (not to be packed by the movers). Before the moving team came to load the trucks I noted the location and position of these items. After the moving team left the entire bag of clothing/speakers was missing, the coin purse was left behind but $10 in quarters were missing, and my jewelry box was laid on its side, and boxes within were opened. I did not note any jewelry missing. When I brought this up to the owner he was very defensive, hands off, and said it's a police matter of theft because these items were in my apartment building basement, and that I had no direct proof that these items were stolen by his employees. He recommended that I file a police report but did not make any note or gesture of compensating me in any way, or addressing the matter with his employees. Quite frankly he was rude about the whole missing items issue and handled it very poorly. Although I don't have video evidence of his employees stealing these items, they were the only ones in my basement that day (it's a small building with few tenants), and these items did not reappear after I unpacked at my destination.
Part of what lends to my suspicion is the unprofessional nature of their employees. The person who did the quote initially reeked of cigarette smoke. Only half of their movers wore any type of uniform/shirt denoting Allied Van Lines or Rogovin Moving. One was an adolescent/young adult who spent considerable time with his hand scratching inside his pants. The owner seemed frazzled and sounded harassed each time I would speak to him. I received a verbal scheduling of packing/loading dates 1 month prior to the move with the owner stating 'we'll try to move it earlier', but did not receive a final confirmation of the dates they were coming.
