PRA (Professional, Affordable, Reliable) Movers - Atlanta GA
Never, under any circumstance should you hire PRA movers in Atlanta GA for any moving service. They are a company that cares only for their own financial
gain, and has no sense of customer service. They will underquote you order to earn your business, and then hike the price anyway they can when it comes time for
your pickup and delivery dates. I cannot emphasize enough, AVOID AT ALL COSTS. You are much better off going with an honest company for your moving needs, even if they
quote you higher from the beginning. In the end, you will end up paying less. If you go with a scam operation like PRA, you will pay for it in the end financially.
In my case, I was not living in the same state as my belongings (in storage) when I arranged the move, and as such was unable to be physically present when they did my pickup in Nashville TN. So, I had to send them the key to my storage unit for them to open it (which they did not return to me because they lost it and refused to refund, but more on that later). Because I could not be there on pickup day and could not do a visual itemization of my belongings, I had to estimate with Carol, my PRA sales representative, in order to approximate the amount of my belongings and thus, the amount of my quote. I did the best I could
remembering all of my items, and I emphasized over and over again with Carol that this was an approximation and that I could not remember every little thing. I was very worried about overage charges. She told me not to worry, and that she would simply put a few hundred dollars worth of ‘miscellaneous charges’ to cover any extra items. This would have been fine, except come move day I receive a text message from the driver of the moving truck that my bill would be $800 more expensive than what I was quoted from Carol, even though she ‘assured’ me that the miscellaneous charge would cover any extra items I had. And of course, no one at PRA was available to speak with me that day, and the driver of the vehicle barely spoke English.
So, then begins the saga of me endeavoring to get Carol and the PRA staff to honor my original quote price, for which I have email documentation wherein she repeatedly assured me that the overage charges would
not be a problem. PRA, of course, would not deliver my items until I had paid the next installment of my bill, which now including the adjusted price with the extra $800. Over the next six weeks, I managed to get them
to agree to drop my price by $250. Great right? A win for the customer! Well, actually, on my delivery date, lo and behold the truck that they have is so monstrous that they claim that cannot move it into my apartment complex, even though I communicated the configuration of my complex well in advance. It addition, they could have come though a different gate and pulled right up to my front door. But what did they do? They pulled in through the most awkward gate, and then charged me a ‘long carry’ fee of $300 to bring my items into my apartment. Even though all they had to do was back the truck up and pull in through a different gate. But do they care about the customer? No, they simply care about any means to make their $300 back. And of course my delivery was on a Sunday, so no one at PRA in Atlanta was available to help, so I was forced to deal with the rude driver who was completely unhelpful and held my belongings hostage until I agreed to his fee.
Naturally, the next week I contacted PRA and explained my situation, foolishly believing that they would care enough about their customer and, given the circumstances, refund the unjustified the long carry. Again, foolish of me, because they refused.
So, to summarize, I was overcharged $800, then charged an extra $300 for the unnecessary long carry, and then finally they lost my storage unit lock/key and had the nerve to tell me that they never
promised to return it to me. The argument I posed that those were my personal property did nothing.
PRA movers is a scam operation and has no interest in developing and maintaining a relationship with its customers. If you value your money and reducing stress from your life, avoid them. Feel free to contact me
to ask further questions if you are considering them for your moving needs.
