DO NOT USE THIS COMPANY
Marissa
Submitted this review about
Ocean Moving and Storage
Review made Live: 9/11/2012 4:24:00 PM
I am completely and utterly dissatisfied with every aspect of service provided by this company with my move from Florida to North Carolina. They advised that all movers are employed and screened directly by your company. The movers that picked up my items in Florida were actually subcontractors that arrived in an unmarked Ryder truck. Upon requesting identification, the driver refused and proceeded to become hostile and belligerent. The situation escalated to no resolve at which point I called a local Sheriff.
The second issue arose when the pick-up driver advised I can pay with a personal check or credit card. Since I chose to pay with a personal check, the supervisor said they would not be able to deliver my furniture until it cleared. Although I called the bank who verified the check cleared, the supervisor was not satisfied and the whole situation was a mess. The delivery driver called numerous times saying he will not deliver my furniture, even when the supervisor and I had resolved the issue. Basically, this company lacked efficient communication that resulted in unnecessary conflict and stress.
The third issue is with the damaged items upon delivery. The delivery drivers were also subcontractors and even had the audacity to ask what company I was using. I anticipate having similar difficulties with your company trying to resolve the issue with damages due to the fact that the pick-up driver insisted I sign blank paperwork prior to him moving my items. This resulted in inaccurate representations of damages to my furniture. My furniture is brand new and does not have any of the indicated damages.
Overall, the lack of professionalism exhibited by this company during my move is repulsive. Also, this company’s rates for moving are not any less expensive than others, especially considering their lack of professional service.
