Stolen items
Melissa Gardner
Submitted this review about
compass van lines
Review made Live: 5/25/2014 9:42:00 PM
I would definitely stay away from this company. We believe that one of their employees stole from us while they were in our home. My smart phone was with me the morning of our move. It was placed in our foyer along with some other belongings that the movers were instructed to leave alone as they would be traveling with me in my car. After the movers left and I began to gather my things and pack my car, I couldn't find my phone. My husband and I assumed that perhaps we had accidentally packed it. We tried calling the phone to see if we could hear it but didn't hear anything. The next morning, after we still could not find it anywhere, we called our service carrier and were told that the phone had been used to send text messages to unfamiliar Austin numbers and some of the data had been used as well. No one had access to my things that day other than the movers so I can't come to any other conclusion than that one of them stole from us. When my husband contacted the owner, Avi, to discuss this, Avi was belligerent with him and refused to believe us. I can understand wanting to trust your employees but he wasn't even willing to investigate the situation. Now three weeks later, we have also discovered that our camera is missing, another small electronic that was laying in the foyer on the day of our move.
I would never recommend this company. While they may be cheaper, you might end up losing some of your things.
